TERMS & CONDITIONS FOR ONLINE PURCHASES.

DEFINITIONS

Goods means the window films, or other products manufactured or supplied by Solarfrost Ltd and the subject of the order made by You. You and Your means the person ordering Goods from Solarforst Ltd. Solarfrost Ltd or We or Us or Our means Solarforst Ltd whose registered office is at Unit 35 Louis Pearlman Centre, Goulton Street, Hull, HU3 4DL. Our enquiry line means the telephone number showing at 01482 688328.

1. OUR CONTRACT
A legally binding contract with You will only arise once Solarfrost Ltd has received payment for the Goods in full from You.

2. PRICE
2.1 The price of any goods you order from us will be the price displayed at the time of your order, plus any applicable taxes.

2.2 Delivery costs for orders placed within the UK are displayed at that time. Only with Our express prior consent and possible additional delivery fees, deliveries to destinations outside of the UK mainland will be made. It is encouraged that you get in touch with us through phone or email before placing your order if you need delivery outside of the UK mainland. Before accepting your order, we will let you know if the delivery fee is going to change.
2.3 Subject to clause 6, We will deposit cheques as soon as It is Practically Possible after We Receive Your Order. Your order will be put on hold while the funds clear if any checks do not clear. In the event that this scenario occurs, We will inform You in writing. Delivery dates may in some cases deviate from Our stated delivery guarantee.

3. YOUR RIGHT TO CANCEL
If the goods you bought are created, measured, or customised to your needs or specifications, you cannot amend or cancel your order because We will not be able to resell the goods. We regret that we are unable to accept any changes to non-bespoke goods (film by the metre) once Your order has been approved by us in connection to such goods and entered on Our manufacturing process (see below). If, after we have approved your order, you decide to amend it or cancel it before delivery, please get in touch with us as soon as possible via our enquiry line or email, and we will do our best to help. If We accept Your order cancellation, We May Retain A Handling Charge In The Amount Of 30% Of The Price Paid For These Goods. Within 30 days of receiving cancellation notice, the remaining amount of the purchase price will be refunded to you.

4. CANCELLATION BY US
4.1 We reserve the right to cancel Your order if We do not have enough stock to fulfil your order, if you want your goods delivered outside of the UK, or if one or more of the items you ordered were listed at an incorrect price due to a mistake in pricing information that was either made by us or that we received from one of our suppliers.
4.2 In the event that We do have to cancel Your order, We will provide you with 30-days’ notice and refund your payment as soon as we can. We are not required to provide further compensation for dissatisfaction.

5. STOCK LEVELS
If the goods you ordered are not available, we will let you know right away and recommend an appropriate replacement.

6. PRODUCTS, PHOTOGRAPHS & MEASUREMENTS
6.1 The product details and images on Our website are merely for illustration reasons, and We make no representations as to their accuracy. We advise ordering samples if you have any doubts about the exact nature of the product you want to order.
6.2 It is crucial that your order be exact in this regard because the goods you order are created in accordance with the measurements you include in your order. Because of the measurements you give, we are unable to accept the return of the goods. If You would want advice on how to take the necessary measurements accurately, We advise That You get in touch with Us by phone or email. In respect to patterned and decorative films, If you are unsure on how a pattern runs on the roll, we advise that you contact us prior to purchase, as we are unable to accept the return of these goods once purchased.
6.3 While Solarfrost Ltd will make every effort to ensure that the goods sold and delivered adhere to any samples or descriptions that are shown, provided, or sent to You in every way, any minor or insignificant difference in colour or pattern between the goods delivered and the goods described in the sample or description shall not entitle You to reject the goods or to make a claim for compensation for such difference or change.

7. DELIVERY
7.1 It is Your obligation to be accessible to receive the Goods. All deliveries must be signed for. If there are two unsuccessful delivery attempts, additional delivery fees could be charge to You.
7.2 Once the Goods are delivered to you, ownership and risk in them pass to you. If you return goods in accordance with paragraphs 3 or 8, ownership and risk of the returned goods pass to us upon our receipt of them.
7.3 Within 14 days after placing an order, you must file any claims for goods that were not delivered.

8. INSTALLATION
8.1 Our installation instructions will be included with Your order. We recommend that You thoroughly read these before beginning to fit Your Goods. If You have any questions about fitting, please contact Us via phone or email.
8.2 Solarfrost Ltd will not be held liable for any problems that arise during the installation of Your Goods.

9. FILM TO GLASS COMPATIBILITY

Before applying window film, make sure that the film you've selected is appropriate for your type of glass. Solarfrost Ltd cannot be held liable for issues caused by the application of an incompatible film or the application of window film to a glass that already has a defect. If you have any questions regarding film to glass compatibility, please call us at 01482 688328 and we will be happy to help.

On site, your glazing should always satisfy the Code of Practice BS6262 Pts 1-7 and BS8000 Glazing Workmanship. Damaged edges and other hidden flaws can be highlighted by the use of window film, and in some instances, this will materialise as a crack emanating from the damaged area. This sort of breakage is not the responsibility of the manufacturer or Solarfrost Ltd.

It's important to understand thermal cracking, but it's also necessary to know that with the right film, it's extremely unlikely to impact your glass.

Other variables that may cause thermal stress include: i) If your glass is subject to partial glazing. ii) You have blinds or curtains that are closely fitted. iii) There are direct heating or cooling vents on your window. Solarfrost Ltd cannot be held liable for any damage caused by installation in these circumstances, so if you have any doubts about the suitability of window film for your windows, please call us directly on 01482 688328.

Please give close attention to the following details. If any of the following apply to your glazing system, please call us at 01482 688328 for guidance or an appropriate film recommendation:

• If your pane is larger than 3m2 or longer than 4.5m on any side, film may not be appropriate. Please contact us to confirm suitability if you plan to film glass of this size. The same holds true if your glass is not toughened and thicker than 10mm.
• If your window is already tinted or reflective, film may not be appropriate.
• Window film should never be applied to glass that is already clearly damaged.
• Please avoid installing window film if your window is triple glazed.

10. DEFECTS & RETURNS
10.1 If Your Goods are defective upon delivery, You may return them to Us if You first contact Us by phone, E-mail, or in writing as specified in the Contact Details section of Our website and We agree that the Goods should be returned to Us. Any claim for Defective Goods must be made within 14 days of the Goods' delivery. The Goods should be returned to Us in their original packaging, securely sealed. If you are unsure how to pack Your Goods for return, please contact Us by phone or email. Any requests to return defective Goods must be made within 14 days of the Goods' delivery.
10.2 If the Goods appear to be defective upon receipt by Solarfrost Ltd, We will promptly arrange for free replacement Goods or, if You request, a full refund of the price of the defective Goods.
10.3 Your rights under clauses 8.1 and 8.2 above do not limit Your statutory consumer rights.

11. AGE RESTRICTED ITEMS

11.1 Some of the products available online from Solarfrost Ltd are subject to age restrictions and can only be purchased by customers that have been verified to be over the legally required age.

Legal age restrictions are designed to protect individuals and members of the public from harm where improper use of a product poses a potential risk.

By placing an order with Solarfrost Ltd for an age restricted product you are confirming that you are over the legal age required by law to purchase that product. Solarfrost Ltd reserves the right to cancel any order in part or in full, that includes age restricted items, if we are unable to satisfactorily verify the purchaser's age. Solarfrost Ltd shall not be held liable for any infraction of laws by the purchaser.

11.2 Products subject to age restrictions are clearly marked online as such. The product page shows a warning message.

11.3 If an age restricted product is purchased, we may need to contact you to verify your age. Please ensure that you complete your details in full during the checkout including name, address and telephone number.

11.4 On delivery an adult signature will be required and we will ask the courier to carry out a face-to-face ID check if this service is available in your area.

11.5 We are only able to ship age restricted products to the billing address associated with the payment method used.

12. REPRESENTATIONS
No statement, description, or advice made by any employee or agent of Solarfrost Ltd in any catalogue, price list, advertisement, communication, on the pages of Our website, or elsewhere shall be construed as expanding, altering, or otherwise superseding any of these terms and conditions.

13. EVENTS BEYOND OUR CONTROL
Due to any event or circumstance outside of our reasonable control, such as third party default, strikes, lockouts, and other labour disputes, system or network access failure, flood, fire, explosion, or accident, we shall not be liable to You for any failure to deliver the goods you have ordered, any delay in doing so, or any damage or defect to the goods delivered.

14. INVALIDITY
The enforceability of any other provision of these terms and conditions will not be impacted if any provision of them (including any that limits our responsibility to you) is found to be invalid.

15. PRIVACY
We are completely committed to protecting Your privacy and will not share Your information with third parties..

16. THIRD PARTY RIGHTS
No person who is not a party to this agreement, with the exception of Our affiliates, directors, employees, or representatives, has any right to enforce any term of this agreement under the UK Contracts (Rights of Third Parties Act 1999; however, this does not affect any right or remedy of a third party that exists or is available apart from that Act.

17. GOVERNING LAW
This contract is governed by English law and the sole jurisdiction of English courts.

18. SPECIAL OFFERS & COUPON CODES

a. The coupon code is valid for a limited time only. We reserve the right to modify or cancel this coupon code at any time.

b. All coupon codes are applied to the value of the item/s only, excluding VAT & delivery costs and are subject to our general Terms and Conditions.

c. The coupon code cannot be combined with other coupon codes, discounts, or promotional offers. Therefore, you can only use one coupon code at a time.

d. The coupon code is not transferable, and may not be resold or redeemed for cash.

e. If you return items purchased with a coupon code, we will subtract the value of the coupon code from your return credit.

f. We reserve the right to void the transactions where prohibited.

g. Solarfrost Ltd reserves the right to update these terms and conditions without prior notice.

19. SAFETY WINDOW FILMS

If you decide to install your own Safety Window Film which has been purchased from Solarfrost Ltd, there is no guarantee that the installation complies with current EN 12600 safety standards and therefore we are unable to supply any compliance marking under any circumstances to any third party installation. When purchasing the film we advise that you contact us for an installation quote.

20. ONE-WAY PRIVACY FILMS

When choosing any of our one-way privacy films it is important to understand that these films work on light ratios. These films are optically clear when looking out during daylight hours, but give privacy and a visually pleasing uniform appearance looking in. One-way privacy does usually depend on all windows of an enclosed space being treated. The one-way effect reverses after dark if you have interior lighting on so that you cannot see out as clearly but people can see in, this can also be the case during daylight hours where excessive internal lightning is present. By purchasing any our of one-way privacy films, you are deemed to have read and understand how one-way privacy films work and therefore no claims can be made against Solarfrost Ltd following the purchase of our one-way privacy films.